top of page
  • What are the Three E's in 'The Solutions Toolkit'?
    The Three E's stand for Everything, Everyone, Everywhere. This principle underscores the toolkit's goal of universal applicability and accessibility, ensuring that every team member can access the training and resources they need, regardless of their location or the timing of their employment. This approach promotes inclusivity and comprehensive support coverage.
  • Can 'The Solutions Toolkit' be adapted to different youth work environments?
    My passion is residential youth work, and one of my most common quotes is to say it's: "The greatest job in the world." For this reason, I developed the toolkit around this role. Clearly, the philosophy, lessons, and principles can easily be applied to any youth work situation. Its flexibility allows for customization, ensuring that the strategies and principles can be effectively implemented across various settings.
  • What are the Three C's in 'The Solutions Toolkit'?
    The Three C's represent the three circles of the training: You, Your Client, Your Toolkit. Each represents a separate part of the whole. Circle one represents 'You' as the individual role or profession. This circle includes the BIG Four and the Separate Six, elements that make residential youth work unique. Circle two, 'Your Clients,' encompasses the 8 laws of client interaction, a set of assumptions designed to underpin all other tools. The first two laws are considered almost immutable. Circle three involves the tools themselves, an ever-evolving set of dynamic techniques referred to as the tools. This framework emphasizes the interconnectedness of the worker, their client, and the tools at their disposal, ensuring that interventions are personalized and effective, fostering a holistic approach to support.
  • Are workbooks and other training materials supplied with the course?
    Digital downloads are available throughout, as well as a paper workbook. Instead, the free version offers a digital and interactive workbook for the purpose of the trial.
  • What are the Three A's in 'The Solutions Toolkit'?
    The Three A's stand for Adopt, Adapt, Abandon. This principle encourages teams to take the powerful change techniques from within the training and either use them as they are (Adopt), modify them to fit their specific context (Adapt), or decide not to use them at all (Abandon), depending on what best suits their needs and the needs of the young people they support. The result is a toolkit that's unique to the individual worker. This set of tools can be adopted in other lines of work with some adjustments to the new circumstances, such as a new job.
  • How does 'The Solutions Toolkit' empower young people and residential youth work teams?
    The philosophy of the toolkit is to recognize the young person as the expert in their own world, allowing workers to become 'curious inquisitors' who enable young people to find their own solutions. This approach is mirrored in the training itself, acknowledging that residential youth workers are the experts in their jobs and working environments. By applying this concept at both levels, we foster the idea that individuals hold the keys to their own change. This empowers residential youth workers to, in turn, empower their client group. Teaching teams to view young people as experts in their own experiences, the toolkit promotes a collaborative and empowering approach. This philosophy encourages innovation, flexibility, and partnership between workers and youth, ensuring interventions are person-centered and effective.
  • How does the toolkit integrate with existing practices and regimes?
    The residential youth work sector is broad, encompassing a wide range of regimes, styles, and specialties. Due to its unique format, the Solutions Toolkit can easily integrate into any existing working format. It will never require or demand changes to a regime to make it fit. Once the team experiences the toolkit, they may see a need for change, but any adjustments would be entirely their own decision.
  • Is there an option for a free trial before committing?
    Yes, the free trail version is still available here.
  • What qualifications or academic standards does the program adhere to?
    Michael has spoken about his own perspective on the three tiers of education: Academic - This involves long-term study leading to a specific qualification, such as a degree or a vocational certification in fields like plumbing or social work. Generic - This refers to studying specific models or methods, for example, Solution Focused Brief Therapy. Secular - This category includes courses that provide general insights into behaviors or patterns, such as understanding behaviors of children who exhibit abusive tendencies etc. The Solutions Toolkit does not fit neatly into any of these categories because it does not offer formal qualifications, does not adhere to a single methodological model, and does not generalize or diagnose specific groups or problems. Instead, it provides a training program that complements and supports these educational tiers, making it applicable and useful to individuals at any level of professional development. The program requires no homework or study beyond practical application or personal choice.
  • How long does the course take to complete?
    The course was designed to be absorbed rather than simply learned. Each short video and discussion session can be completed as a team after a meeting. Each session can be completed in around 30 minutes, but the real experience comes in the following week or two through real-life practice. After this, each session can begin with a quick roundup of successes from the previous session. I strongly encourage a slower approach to absorbing experiences rather than binge-watching.
  • Is there a community or network for participants to share experiences and learnings?
    You can share experiences and ideas with others in the course comments section, where I will post my responses. As site members, you will also receive news and updates, new podcast episodes, and much more, leading up to the launch of a full group forum for the course.
  • What is 'The Solutions Toolkit'?
    The 'Solutions Toolkit' is the first framework entirely dedicated to residential youth work. It incorporates effective change strategies from Neuro-Linguistic Programming (NLP), clinical hypnosis, and solution-focused brief therapy, among others. The Toolkit is designed to enable workers to integrate the very best change techniques into their work. The framework encourages adapting or adopting these strategies into their own unique set of tools.
  • What are the Three M's in 'The Solutions Toolkit'?
    These elements address the common obstacles to making training and resources universally accessible: The Three M's stand for Mobility, Membership, and Money. Mobility ensures training is delivered online to keep staff in place. Membership guarantees ongoing access to training for all team members, both old and new. Money highlights the cost savings achieved through the efficient use of resources. Michael has overcome these obstacles by offering a unique form of delivery.
  • What makes 'The Solutions Toolkit' different from other training programs?
    Through his own experience in a long and varied career, Michael discovered an uncomfortable truth : Most traditional training does not seamlessly transfer into a residential youth work environment. The Solutions Toolkit draws from the very best change therapy techniques ever developed while remaining loyal to none. It encourages participants to use one of the three A's: to adopt the method in question, to adapt it to suit their own work, and more controversially, to be willing to abandon it completely. It's also unique in offering lifetime membership to updated content for team members, both old and new, as well as access in your new job. Unlike traditional, fact-based training programs, 'The Solutions Toolkit' is non-academic and based on principles that encourage creative thinking, practical application, and experiential learning. It is specifically tailored to the unique challenges of residential youth work, offering strategies that are proven successful in other fields but adapted for this specific context.
  • How much does the program cost?
    On an ongoing basis, numerous free and low-cost training courses are available in audio, video, and email formats. You can access these at www.theactionfactory.com. The 'Toolkit' has a free version available for sign-up at no cost. This version provides enough useful content to help you decide if this is the right route for your team. It offers a downloadable and interactive workbook, as opposed to the paper version available in the full membership program. The full paid team program is designed for teams of up to 15 people. Priced at around £5,000, this equates to under £350 per person and includes lifetime membership, the full printed workbook, and course notes. This grants lifetime team access to any future updated content.
  • Who are the 'Problem Paramedics' ?
    'Problem Paramedics' is a term used by Michael to describe residential youth workers due to their role as first responders in crisis situations involving young people. Beyond crisis intervention, these workers play a crucial role in the day-to-day lives of their clients, making their role pivotal in the support system. For this reason, it's clear that as residential youth workers, your role in reality goes beyond that of a paramedic. Residential youth workers are ever-present before, during, and after a crisis.
  • What kind of support is available to teams during the training period?
    Although I do not present the course live, I make myself available throughout its duration. I encourage comments from team members as they progress through the course. This facilitates the sharing of questions and answers among participants.
  • How does 'The Solutions Toolkit' address training and implementation challenges?
    The toolkit is designed to be non-academic and principle-based, focusing on offering ideas and strategies. Michael overcame the biggest barriers to a universal model, which he calls the three M's: Mobility, Membership, and Money. Mobility: An online platform eliminates the need to move teams around for training. Membership: Provides constant access to new and upgraded content for existing and new team members. Money: All of the above results in significant savings in training costs and expenses.
  • What are the main benefits of 'The Solutions Toolkit'?
    The main benefits are as follows: Consistency - The 'Toolkit' provides a roadmap for residential youth workers that is consistent within the team. Better Outcomes - The data suggests that a working model is responsible for 15% of any positive outcome. Personalization - The toolkit is personal and adaptable; it will travel well to other working environments. Universal - It standardizes working practice on an individual level while being flexible enough to encompass previous training and experience. Security & Safety - It offers a consistent approach when dealing with young people, resulting in a feeling of security and safe boundaries.
  • Why was 'The Solutions Toolkit' created?
    Despite evidence suggesting that outcomes for young people improve with a working model, such a model was previously nonexistent in residential youth work. 'The Solutions Toolkit' was developed to fill this gap. It was initially designed around a number of varied therapeutic roles that demanded a flexible approach, one that could not be loyal to any particular working model. The result is a flexible, universally applicable framework that supports youth workers in their roles, regardless of their previous training, experience, or the regime they operate under.
  • What is ACME?
    A.C.M.E. is an acronym created by Michael to clearly illustrate the structure and logic behind the 'Solutions Toolkit' framework. Although it's a fun parody of the ACME company that was famous in our childhood cartoons, the word does have meaning. It signifies something complete, done, and finished, which in some respects is a compliment to the Toolkit, which ironically seeks to never be done. Each letter represents a set of three: the three A's, the three C's, the three M's, and the three E's. 3 A's = Adopt, Adapt, and Abandon 3 C's = 3 Circles - You, Your Client, and Your Tools 3 M's = Mobility, Membership, and Money 3 E's = Everything, Everyone, Everywhere
  • What is the duration of the membership and can I cancel?
    Your full membership is indefinite, granting you access to the latest additions, so there is little need to cancel. However, if you change industries, you can cancel your membership. Should your circumstances change in the future, please inform us by email, and we will reinstate your membership to the same email address.
  • How is the training presented, and who will be conducting it?
    The Solutions Toolkit can be facilitated by a manager across different locations if required. However, once the format is set in motion, the team will be capable of working through it in a cooperative manner.
bottom of page